Klober warranty certificate

We provide the end customer with a manufacturer's guarantee for a period of 5 years from delivery of the goods to the end customer, and for our 24-hour chairs (Duera24 and Itera24) for a period of 2 years from delivery.

The manufacturer's guarantee covers all deviations of the goods from the agreed quality, the cause of which lies in the material, processing or design, unless an exception applies in accordance with section C.3. During the guarantee period, we will, at our discretion, remedy the defect by repair or deliver new goods. We will cover the material, transport, freight, wage and travel costs incurred. We do not accept any further liability within the scope of the guarantee.

The guarantee does not apply: a) if the product is used – with the exception of our 24-hour chairs – on more than 220 days a year or for more than 8 hours a day or by people weighing more than 125 kg. For our 24-hour chairs, the guarantee does not apply if the product is used by people weighing more than 150 kg. b) if there is no defect, e.g. if the operating instructions are not followed, if there is damage due to natural wear and tear of wearing parts (e.g. cover materials, castors, armrests, gliders), if there is damage due to climatic conditions (e.g. high humidity) or external influences (e.g. wet surfaces), if there is damage due to improper intervention or maintenance by people not authorized by us or due to materials sent in by the customer and processed by us (e.g. cover materials). In the event of a warranty claim, the end customer can either contact Klöber GmbH directly or the Klöber specialist retailer from whom they purchased the goods. The retailer will accept the warranty request and immediately coordinate the next steps with us.